Cable Forum - View Single Post - General Q; How long for a package change to take effect?

eljay · 02-01-2014, 17:03

A word of warning.

I recently dropped evrything on my VIP package, just retaining the Broadband. So no new equipment just a change to an existing line.

It took me 4 phone calls to get the new billing and the bill applicable at the time of cancellation correct.

Call 1 - was to get the cut - off date correct. I gave 30 days notice and they tried to make it 44 "as it fitted neatly in with my exisiting payment date".

Call 2 - was to query an email advising me that my new "package" would be costing me £130+ per month (compared to the £106.20 I was paying. Turned out someone had incorrectly inputted the changes on the system.

Call 3 - received the correct £37-50 rate for the BB but again they based the other final charges against the wrong date. Took 45 minutes but told everything was resolved.

Call 4 - Receive another email telling me the 120meg BB was going to be £49.50 a month. After speaking to several people they confirmed they had not applied a discount code. Funny as the on-line prices is £37-50.

Not saying this occurs all the time but similar things also happened when I upgraded a couple of years ago.

Just to add to my gall I then received a letter telling me of the £4.95 price rise on my VIP package. Six days after the package had been changed.

Make sure you check everything they tell you. A degree in accountancy would probably help as well.

02-01-2014, 17:03	#6
eljay Inactive Join Date: Oct 2012 Location: Staines upon Thames Services: Sky Q 2TB & 1 Mini Box, Box Sets, Sky Broadband Max and Sky Talk Anytime Posts: 93	Re: Q; How long for a package change to take effect? A word of warning. I recently dropped evrything on my VIP package, just retaining the Broadband. So no new equipment just a change to an existing line. It took me 4 phone calls to get the new billing and the bill applicable at the time of cancellation correct. Call 1 - was to get the cut - off date correct. I gave 30 days notice and they tried to make it 44 "as it fitted neatly in with my exisiting payment date". Call 2 - was to query an email advising me that my new "package" would be costing me £130+ per month (compared to the £106.20 I was paying. Turned out someone had incorrectly inputted the changes on the system. Call 3 - received the correct £37-50 rate for the BB but again they based the other final charges against the wrong date. Took 45 minutes but told everything was resolved. Call 4 - Receive another email telling me the 120meg BB was going to be £49.50 a month. After speaking to several people they confirmed they had not applied a discount code. Funny as the on-line prices is £37-50. Not saying this occurs all the time but similar things also happened when I upgraded a couple of years ago. Just to add to my gall I then received a letter telling me of the £4.95 price rise on my VIP package. Six days after the package had been changed. Make sure you check everything they tell you. A degree in accountancy would probably help as well.