Cable Forum - View Single Post - Late payment charge for a late payment charge.

MyParrots1 · 02-01-2014, 16:25

Several months ago, i stopped using direct debit with Virgin after changing my bank and called them to ask that they email me my bill each month.

The first month i received a bill they included a late payment fee, i never knew they payment was due as they never sent me an email to tell me the bill was due and what it was, they accepted this and removed the charge.

Last month the same again, i honestly never received a bill, yet the letter they sent me was also dated they day my bill was due and it had a late payment charge on it. On speaking to them, i was told the payment was applied because the bill was due on that date and they had not receive a payment, so sent out the letter.

I refused to pay this late payment charge and paid the remainder on the bill asking them to put a note to state that i was disputing the late payment fee and confirmed with them that another late payment charge would not be applied for this.

I received another bill today, this was sent on the 27th, my bill is due on the 26th. Again i received no email, but what they did this time, was apply another £10 late payment charge for the late payment charge from last month that i am disputing.

So what my question is, how can it be legal or ethical to apply a late payment charge on a late payment charge that was applied the earlier month and that is in dispute.

I did cancel my service with the last month over this already and went with BT.

Sorry, being new here i am not sure if this is the correct section, apologies if it is not.

02-01-2014, 16:25	#1
MyParrots1 Inactive Join Date: Jan 2014 Posts: 4	Late payment charge for a late payment charge. Several months ago, i stopped using direct debit with Virgin after changing my bank and called them to ask that they email me my bill each month. The first month i received a bill they included a late payment fee, i never knew they payment was due as they never sent me an email to tell me the bill was due and what it was, they accepted this and removed the charge. Last month the same again, i honestly never received a bill, yet the letter they sent me was also dated they day my bill was due and it had a late payment charge on it. On speaking to them, i was told the payment was applied because the bill was due on that date and they had not receive a payment, so sent out the letter. I refused to pay this late payment charge and paid the remainder on the bill asking them to put a note to state that i was disputing the late payment fee and confirmed with them that another late payment charge would not be applied for this. I received another bill today, this was sent on the 27th, my bill is due on the 26th. Again i received no email, but what they did this time, was apply another £10 late payment charge for the late payment charge from last month that i am disputing. So what my question is, how can it be legal or ethical to apply a late payment charge on a late payment charge that was applied the earlier month and that is in dispute. I did cancel my service with the last month over this already and went with BT. Sorry, being new here i am not sure if this is the correct section, apologies if it is not.