Thread: General Q; How long for a package change to take effect?
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Old 02-01-2014, 15:34   #2
Stuart
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Re: Q; How long for a package change to take effect?
I don't know how long it takes to drop a package, but upgrading only takes a few minutes, maybe a couple of hours. I can't think of any technical reason why it would take longer to go down a package.

I would suggest you phone Virgin and see what has happened. You might need to speak to retentions again.
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