Cable Forum - View Single Post - General Q; How long for a package change to take effect?

marlot · 02-01-2014, 15:30

With the recent price rise, I decided to reduce my package. I spoke with retentions and have agreed a new package, which includes dropping the TV from XL to M+. The broadband is going from 20Mb to 30Mb.

This was a few days ago. The superhub is due to arrive at the weekend.

I had a few emails through about the superhub etc, but nothing about changing the package and my new monthly bill.

When I log in, my package is still showing as 20Mb and XL.

Will it change in a few days, or has the retentions person forgotten to do something?

02-01-2014, 15:30	#1
marlot Inactive Join Date: Nov 2011 Posts: 30	Q; How long for a package change to take effect? With the recent price rise, I decided to reduce my package. I spoke with retentions and have agreed a new package, which includes dropping the TV from XL to M+. The broadband is going from 20Mb to 30Mb. This was a few days ago. The superhub is due to arrive at the weekend. I had a few emails through about the superhub etc, but nothing about changing the package and my new monthly bill. When I log in, my package is still showing as 20Mb and XL. Will it change in a few days, or has the retentions person forgotten to do something?