Quote:
Originally Posted by 30MBB
Thanks for your reply, I'm not in WV4, I'm in WV14 (not far away though!)
I first posted on the VM forum when I made the complaint a year ago. That's where I've been getting all of my dates etc from.
Looks like the best thing I can do is phone them up on 16th Jan and request that my account be terminated (I suppose I've at least got to ask, nothing to lose!). Thing is, we love the TiVo, so may have to sign up again on a TV only basis.
BT infinity is in our area yes and I'm estimated 70-80Mb/s so I'll have to see what happens! Are Plusnet any good (FTTC?)
Thanks for your help.
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All I can say is if it were me, I'd not be sitting around being fobbed off by VM, they would be shown the door, but that's just me. I know you might have your reasons for wanting to stay with them, and yes when it works it's good, however reliability would be far more important to me personally.
PlusNet are meant to be quite good so other posters have said, although I've never used them so couldn't comment.
If it were me looking at my options, I'd be looking at Sky for the complete package, cost wise I think this makes more sense, although once again you'd need to add everything up for what you require and maybe you don't like Sky, I know some people don't and as such won't use their products which is fair enough. However, a complete package from them might work out better £££ wise.
If you do move, then there is nothing to say you can't come back to VM in a year or so, after all they might have just got round to finishing your upgrade by then, if you are lucky....
If Tivo is a must then taking your phone and BB from one provider and TV from another will probably cost you more, but once again it all depends what your needs are personally.
Also if your contact is up on the 16th, you'll only need to give them notice and you'll be free, without having to push them, although their retentions people will try to keep you with a good deal.
That good deal might then make it worth your while stopping with VM for Tivo and getting your phone & BB elsewhere, worth looking at. But I would say do your research before you call up, so they can't confuse you with prices over the phone etc.
If you work everything out for the full 12 or 18 month contract period, inc install fees etc, then you can get a real world cost, however being as we are having this conversation in the first place, cost isn't everything.
