Quote:
Originally Posted by Kushan
If they've given you a fault number, then it's not likely something you'll be able to fix yourself. If it is congestion (Which it does sound like), then it's a waiting game for Virgin to upgrade capacity in your area, which as you've found out is a game of dates being pushed further and further back.
All we can do is ensure that your home setup is as best it can be. For a start, post your modem stats (we're looking for the power levels and SNR of the downstream and upstream).
Also, can you confirm you get the same speedtest results via ethernet? Wireless does throw in a few extra issues to deal with, even when on 5Ghz.
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Thanks for the response, here are my modem stats:
Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz N/A N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked N/A N/A
Channel ID 39 37 38 40 41 42 N/A N/A
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 N/A N/A
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 N/A N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 N/A N/A
Power Level (dBmV) -1.9 dBmV -0.4 dBmV -1.2 dBmV -1.7 dBmV 0.0 dBmV 0.1 dBmV N/A N/A
RxMER (dB) 40.8 dB 41.9 dB 41.4 dB 41.2 dB 41.4 dB 41.4 dB N/A N/A
Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 1 4 N/A N/A
Frequency (Hz) 46200000 Hz 25800000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 38.8 dBmV 36.3 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A
And here is a test on Ethernet a few minutes ago:
http://www.speedtest.net/my-result/3196660317
Thanks