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Kushan · 30-12-2013, 13:37

If they've given you a fault number, then it's not likely something you'll be able to fix yourself. If it is congestion (Which it does sound like), then it's a waiting game for Virgin to upgrade capacity in your area, which as you've found out is a game of dates being pushed further and further back.

All we can do is ensure that your home setup is as best it can be. For a start, post your modem stats (we're looking for the power levels and SNR of the downstream and upstream).

Also, can you confirm you get the same speedtest results via ethernet? Wireless does throw in a few extra issues to deal with, even when on 5Ghz.

30-12-2013, 13:37	#2
Kushan cf.mega poster Join Date: Dec 2010 Location: Warrington Posts: 4,737	Re: Congestion If they've given you a fault number, then it's not likely something you'll be able to fix yourself. If it is congestion (Which it does sound like), then it's a waiting game for Virgin to upgrade capacity in your area, which as you've found out is a game of dates being pushed further and further back. All we can do is ensure that your home setup is as best it can be. For a start, post your modem stats (we're looking for the power levels and SNR of the downstream and upstream). Also, can you confirm you get the same speedtest results via ethernet? Wireless does throw in a few extra issues to deal with, even when on 5Ghz.