Quote:
Originally Posted by JustaBloke
In it, Ben (who robotically defends VM at all costs, no matter how ridiculous their actions) was busy explaining to me that because I had accepted a loyalty bonus, I was not entitled to speed doubling (30 to 60Mb). Above he now seems to be saying the opposite.
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If it's the situation I think it is, then you will have been moved from XL 30 down to L 30, a cheaper tier, as part of the deal. Meaning you were then on one of the new tiers and wouldn't qualify for an automatic upgrade to 60Mbit, as you would have had to have remained on XL 30 to do so. It should have been made clear at the time this was the case, unfortunately it wasn't always, and I'm not defending anyone who didn't make it clear.
However anyone with a Loyalty bundle of any description got the appropriate speed upgrade for the tier they were on at the point of their area getting upgraded.