[Joedm45]

Got my letter through, £5.75 increase. On premiere collection with phone upgraded to XL. Also paid line rental saver in August so technically the £1 line rental increase is irrelevant for now. Not overly happy about this but I'm mid contract and don't want to leave VM.

Phoned to query the rise and was immediately apologised to as letters went out with the wrong price increase on.
Asked what my price will be and was told 'I don't know'. Ok getting angry now
Finally got told it was £5, asked for a breakdown between services and was told it's a package price increase.
Quizzed her about the £1 line rental increase which should not apply to me for now and was told it did. How I kept calm I don't know.
In summary I threw numbers and maths at her and it finished by her saying my increase was actually 1p. Felt sorry for her and I'm going to call back at some point as I doubt it will be 1p

Not the best customer service experience so the fight goes on