Thread: How do I escalate a complaint?
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Old 04-12-2013, 22:19   #4
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Join Date: Mar 2013
Services: virgin internet / sky TV
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Re: How do I escalate a complaint?
Quote:
Originally Posted by cookie_365 View Post
I raised a complaint through the VM website more than 3 weeks ago and it's still not been dealt with.

It's supposedly with the 'chief executives office' but I figure they just call the complaints department that to make gullible people think the boss cares about their issue.

So what's the team above the 'chief executives office' and how can I escalate my complaint to them?

Thanks
i kicked off with them a few years back and cc'd a load of people in the mail and it got sorted double pronto - not sure if they all still work there but will dig it out if you like?

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just looked - 2005 mail - eek - all ntl mails
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