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Old 04-12-2013, 16:52   #1
cookie_365
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Join Date: Mar 2004
Location: Brighton
Posts: 2,583
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Question How do I escalate a complaint?

I raised a complaint through the VM website more than 3 weeks ago and it's still not been dealt with.

It's supposedly with the 'chief executives office' but I figure they just call the complaints department that to make gullible people think the boss cares about their issue.

So what's the team above the 'chief executives office' and how can I escalate my complaint to them?

Thanks
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