Quote:
Originally Posted by HRDTRiumph
I called Virgin and spoke to a Scottish lady; she would not budge on offering me a better deal and seemed to agree that I go elsewhere. Pointed out that I must give 30 days notice and could not switch back for three months.... wanted 20 quid for installing a wireless router but a free upgrade to 30mb.....wow!!!
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Ring back tomorrow and try and get some one who isn't Scottish (you'll never get anything out of them...
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I'm assuming you did ring 'retentions' ie. the 'thinking of leaving option'. I love the sad recorded voice that comes on initially "so you're thinking of disconnecting your services" - she sounds devastated and as though you've just thrown her mother in the river.....
It sometimes pays to ring back another day if you don't get the deal you want . You could call their bluff and give your 30 days notice, they might change their tune. You can always cancel your cancellation a couple of days before - but I think you'll find they'll contact you before that.