[andy_m]

Originally Posted by Chad

There's been a few things we thought we knew about what customer service agents had been told at SKY, which have turned out to be nothing more than rubbish:

http://helpforum.sky.com/t5/Sky-Prog...1198530#M20628

Agreed.

I don't think it's coming either, all I'm saying is that I know as much about the situation as your customer service rep, which is to say I don't know anything about it, and neither does she. It would have been interesting to see what she'd said had you attempted to drill her down on the details, ie. her source, was this the official company line or her own thoughts, etc.