[Chad]

Originally Posted by andy_m

I suppose it's no different to when a Virgin rep says it is coming and people queue up on here to say they couldn't possibly know. She might have sounded confident, but she certainly can't have been sure unless all customer service agents have been briefed that this is the case, in which case we'd all know.

There's been a few things we thought we knew about what customer service agents had been told at SKY, which have turned out to be nothing more than rubbish:

http://helpforum.sky.com/t5/Sky-Prog...1198530#M20628