Quote:
Originally Posted by Chad
I called SKY yesterday to discuss cancelling my contract, in view of joining Virgin, due to my 50% off deal coming to an end. As posted yesterday they've agreed to give me another 50% off for a further 12 months if I call on 14th December. However I received this e-mail from them this morning:
So I called them to ask what is going on. I explained my conversation from yesterday and what was agreed. Problem solved however the woman in the cancellation team wanted to know if I was happy with the SKY service in general or was I originally looking to cancel due to my 50% off deal expiring. I told her about Virgin being half price for 6 months with £100.00 cash back, Netflix free for 6 months and BT Sports included at no extra cost. I also threw in that SKY Atlantic is reportedly coming soon to Virgin. The person I was speaking too gave out a slight snigger and told me they hear this stuff day in day out. She advised it's simply not true. SKY Atlantic is not coming to Virgin, is not coming to BT and is not coming to Talk Talk.
Of course this could just be sales chat but she seemed pretty sure about what she was saying. |
I had similar tactics i was told movies come on sky 12 months before Netflix , i pointed out not if you use a vpn they don't. They were still in denial and saying every movie comes on sky 12 months before Netflix. So merely mentioned Hansel and gretel witch hunters , hunger games , the hobbit a unexpected journey. They looked rather sheepish lol.
They say anything to gain/keep a customer it's the same with any company tbf.