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Originally Posted by HRDTRiumph
Currently pay 61 quid a month for 20mb broadband, TV XL and evening and weekend call package, Normal bill is about 80 quid a month including calls to mobiles and daytime calls. Have been with Virgin since 2001 and this week asked for a replacement wirless router for my Hudl tablet. Virgin wanted 17 quid a month upgrade to the broadband and 20 quid shipping. I went to Maplin and bought a router instead........ I feel like I am being ripped off and am ready to change but am reluctant to leave the Virgin coax for the poor quality BT twin pair that all other providers utilise.
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Sounds like you're paying over the odds. You should be able to get a discount if you ring retentions although it'll mean signing up for another year. Its a pain to have to go through this rigmarole, there isn't any other company I have to do this with. I've been a customer since 1996 - dread to think what I'd be paying if I'd never challenged the price. There must be a large proportion that never do, or even realise they can haggle.
What annoys me most about this latest rise is the 6.7% figure - it's complete lies and only only relates to line line rental increase from £14.99 to £15.99. Most package rises are a lot larger, Remains to be seen if VM have got too greedy.
As for a router - I've never received one from VM , on account of being a long serving loyal customer. I've always bought my own - which is needed to supplement their cruddy equipment.