Quote:
Originally Posted by dgcarter
When I rang to cancel TV and phone, they only seemed interested in trying to persuade me to keep the phone. Their argument was that if I didn't have a virgin media phone I would have to pay a fortune to speak to them. I use Vonage voip (4p/2p a minute) they offered to reduce the phone rental to £2 per month (£24 per year), I'd have to be on the phone to them for over 4 hours for that to be worthwhile. I've rung them no more that 6 times in 4 years. The woman couldn't see the logic.
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Similar happened to me. I wanted just the broadband which was going to be £22.50 a month but they persuaded me to keep the phone by saying I could have the phone for just 99p extra per month on top of the £22.50 on an 18month loyalty discount.