Thread: General Coming soon to Virgin TV (2013) Vol. 6.
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Old 30-11-2013, 11:03   #594
kop32
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Join Date: May 2009
Services: Sky Q Silver, 2 x mini boxes,VM 150mb broadband and VM phone with anytime calls.
Posts: 472
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Re: Coming soon to Virgin TV (2013) Vol. 6.
Quote:
Originally Posted by geordiechris View Post
When I got rid of my tv service, they didn't try to persuade me to keep it. I told them what i wanted to do and they said ok, it'll be switched off in 30 days.
In the month that I had given notice to leave Virgin Media (granted it was nearly a year ago) I received four different calls with various offers to extend my stay,I would suggest this is one very positive side to Virgin Media Customer service,on the other hand when I left Sky the year before they told me "Thanks for letting us know your service will cease on xxxx and your final bill will follow",no follow up calls etc etc, and as I was paying around £85 a month at the time I found this a little strange to say the least.I have since come back to Virgin Media for my phone and BB which I consider to be 100% better than when I left, the 120mg service and Superhub 2 have been faultless since install,for me though Sky have the channel line up and (dare I say it) a better user experience with their STB at the moment,but if they continue to improve their TV Channel line up and TiVo system at the rate that they have done with their broadband I will not hesitate to come back to them with my TV service,so keep up the good work Virgin Media...
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