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telfordcable · 28-11-2013, 11:43

I used to be with Zen Internet in the past with ADSL. When Virgin Media isn't available in my old property that time. I found Zen the best customer service (always answer me, help me through and also Zen also very good to get openreach out first thing to do my line fixed) as I am now with Plusnet on ADSL2+ the support at Plusnet can take longer (72 hours for a fault to be fixed and a further 5 days before BT fixed it) and Virgin Media tech guy come out is free of charge. BT been charged me twices with Zen & Plusnet but Zen waive the fee of £129 by BTWholesale because they found nothing wrong with my line. Plusnet only waive the fee half of it. So, overall, Zen are the best but they are expensive to pay for broadband but u get what u are pay for. The other isp AAISP (offer fixed for free)

28-11-2013, 11:43	#266
telfordcable cf.mega poster Join Date: Apr 2007 Location: Telford Services: 5G Three 599/21 Posts: 1,299	Re: Virgin Media 150Mb Coming 2014 I used to be with Zen Internet in the past with ADSL. When Virgin Media isn't available in my old property that time. I found Zen the best customer service (always answer me, help me through and also Zen also very good to get openreach out first thing to do my line fixed) as I am now with Plusnet on ADSL2+ the support at Plusnet can take longer (72 hours for a fault to be fixed and a further 5 days before BT fixed it) and Virgin Media tech guy come out is free of charge. BT been charged me twices with Zen & Plusnet but Zen waive the fee of £129 by BTWholesale because they found nothing wrong with my line. Plusnet only waive the fee half of it. So, overall, Zen are the best but they are expensive to pay for broadband but u get what u are pay for. The other isp AAISP (offer fixed for free)