[kwikbreaks]

They'll charge for a broadband type callout if they find nothing wrong - that's why ISPs are so loathe to call them out because it's them who get billed and they then have the unpopular job of passsing that charge on to the customer.

As my fault was showing as noise on voice I reported it that way because they couldn't say no fault found - you could hear it. The trouble with that is you don't get ADSL trained engineers and they don't have the best kit for tracing faults. That's why I had 5 callouts and no fix. The last one was smart enough to notice that if the router was off there was no noise and made me report it through the ISP who went through a load of of garbage but didn't call out OR. In the end I lost patience and moved to cable.

VM may have lots of faults but getting them to fix physical cable faults doesn't seem to be one of them. I have had several power level issues and they came out and fixed them every time. Mind you they shouldn't have happened in the first place if installers didn't just move you up and down the cabinet connection apparently at random so they can get a new install done (OK totally no proof of that but I do know one power level shift occurred on the morning I saw a scruffy looking bloke with a VM logo near the cab)