Quote:
Originally Posted by kwikbreaks
Maybe. If I do take the gamble it will probably be via Plusnet for the UK based support. Mind you O2 support was UK and they upped the margin to 12dB and then wanted to swap the router which they sent out to my old address. Quite how either was going to fix the noise on voice which is what I actually complained about I'm far from sure.
Who knows maybe VM will honour the price they agreed 2 months back, fix the congestion, and give me the 100Mbps upgrade in July 2014. Of course I probably stand more chance of winning the lottery than that happening and I don't even buy a ticket...
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Not long moved my parent's ADSL connection from o2 to Plusnet, I've spoken to them a few times and each time they've been helpful and known what I'm asking for and seem to know their stuff too. Only way I could fault them is their long waiting times to their call centre, but if it's not urgent they can make changes etc on their community forums too.