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jobbie8 · 23-11-2013, 17:59

My letter came today, £5.50 rise.

Line rental up £1
XL TV up £2.50
BB 30MB up £2

Called Retentions with true intentions on leaving for the first time after 15 years and after a que of 10 mins, (seemed very busy in the background) and a phone call lasting 30 mins the lovely lady I spoke to got me to stay for another year.
She was very down to earth and agreed that the price rise was steep this year. Great customer service and made me feel valued again as a customer.

Stayed with the same services with my bill being reduced too.

23-11-2013, 17:59	#89
jobbie8 cf.addict Join Date: Feb 2004 Location: Teesside Services: BB 250MB, SKY Stream, Netfix, Disney+, Discovery+, AppleTV+,YouTube Premium, Paramount+ Posts: 438	Re: 6.7% Price Increase From February! My letter came today, £5.50 rise. Line rental up £1 XL TV up £2.50 BB 30MB up £2 Called Retentions with true intentions on leaving for the first time after 15 years and after a que of 10 mins, (seemed very busy in the background) and a phone call lasting 30 mins the lovely lady I spoke to got me to stay for another year. She was very down to earth and agreed that the price rise was steep this year. Great customer service and made me feel valued again as a customer. Stayed with the same services with my bill being reduced too.