Quote:
Originally Posted by kgollop
Yes I've been in this position since the April 2012 price rises. They started charging me for the second TIVO. I have spent many hours on the phone to them and they have admitted to me that I should only be charged for one, but the billing system apparently won't let them correct it. I keep having to phone up to get credits put on my account which just seems mad. With the extra £3 TIVO charge, two VM price rises and a Sky increase my bill went up over £15 in 12 months.
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Likewise, I gave up trying to constantly battle them about this issue, most of the time they refute the fact that TiVo was ever charged £3 per account not per box.
No idea what am being billed for either now regarding TiVo and also Multiroom as I was meant to have the V+HD Box moved FOC and not charged but somehow appears on my billing depending on what 'deal' I am currently on.
At the moment I have under 'Your Package'
Talk Weekends
Free Voicemail
TV Size: X L
2 ADD Set Top Box(es)
TiVo Monthly Fee
Broadband XL (Up To 60mb)
Loyalty Customer
Last month, just before I re-contracted it had
Talk Weekends
Free Voicemail
TV Size: X L
1 ADD Set Top Box(es)
TiVo Monthly Fee
TiVo Monthly Fee
Broadband XL (Up To 60mb)
Loyalty Customer
Premier Collection
Problem is, most CS staff don't even understand the whole billing/bundle/collection/loyalty/discounts thing they do, so what chance we got!