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Originally Posted by spreadsheet
if you haven't signed for it everyone's a winner!
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Except the person who will get the blame for the missing item. This is still technically theft.
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Originally Posted by Nidge41
I once ordered a Microsoft Track Ball mouse on next day delivery, the next day it came as promised, the following day another Trackball mouse was delivered. I phoned them back and the company said, "we'll arrange to get it picked up with City Link". That was 2 years ago.
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Under those circumstance you'd be absolutely right. You informed them, they said they'd make arrangements. You've made reasonable efforts to get make the item available to be collected but the company did not follow it up.