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pmd · 08-12-2004, 17:16

A new story:

You guys are lucky you've had any contact from ntl at all about your move! I filled in the form on the website on what must have been the 24th of November - too little notice for a move last week I know, but it went fairly smoothly last year so I was lulled into a fall sense of security ;-)

The previous owners of my new place had all the services I have (phone, TV, broadband), so nothing much for ntl to do apart from send an engineer to plug my box in, right?

I rang ntl on the 3rd to ask what was happening with them move. I was told someone would ring the next day. Right...

So I called again yesterday. The girl took my details again (the 3rd time, where they go I don't know) and said that someone would call by the end of the week. Why couldn't she arrange it there and then? How long does it take to suggest a date for the engineer to come and for me to say 'yes'? 2 minutes at most.

So here I am, 2 weeks after I told them, without even a suggestion of when it'll get done. Why can't they activate the phone line, at the very least?

08-12-2004, 17:16	#9
pmd Inactive Join Date: Jun 2004 Location: Cambridge, UK Posts: 18	Re: homemove woe A new story: You guys are lucky you've had any contact from ntl at all about your move! I filled in the form on the website on what must have been the 24th of November - too little notice for a move last week I know, but it went fairly smoothly last year so I was lulled into a fall sense of security ;-) The previous owners of my new place had all the services I have (phone, TV, broadband), so nothing much for ntl to do apart from send an engineer to plug my box in, right? I rang ntl on the 3rd to ask what was happening with them move. I was told someone would ring the next day. Right... So I called again yesterday. The girl took my details again (the 3rd time, where they go I don't know) and said that someone would call by the end of the week. Why couldn't she arrange it there and then? How long does it take to suggest a date for the engineer to come and for me to say 'yes'? 2 minutes at most. So here I am, 2 weeks after I told them, without even a suggestion of when it'll get done. Why can't they activate the phone line, at the very least?