Quote:
Originally Posted by General Maximus
then they should tie the price increase in with it as well. It would be an incentive for VM to pull their finger out; no price increase until the upgrade.
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Which would mean that customers would get two price changes next year rather than one, as the price changes are broadband (when taken with a phone), phone and TV.
So customers on any form of dual or triple service would get one price increase in Feb for TV / Phone and then another at some point during the rest of the year.
From a customer relations perspective it would be really bad to do, as you'd have almost continual price increases over a period of time, and the associated activity of letters and calls etc. From a business perspective it's also difficult to manage as you'd have weekly/monthly spikes in calls every time an area of customers got a price increase because they'd had their speed increase.