Quote:
Originally Posted by mailmos98
I signed a 18 month contract in April 2013 for the XL package with a 12 month1/2 price promotion. I have a copy of my signed contract together with supporting emails.
6 months on, VM are now taking the full amount from my account and claiming the promotion was only for 6 months despite sending them the contract and supporting emails.
What do I do in this situation?
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If you've got a contract with it in writing then they really have no option but to honour the discount.
I would personally recommend logging your issue as a formal complaint via the 'Contact Us' form on the website (
https://help.virginmedia.com/system/...LATION_REQUEST) and then take it from there. They may take up to a week to respond but from my experience, the complaints department have always been pretty helpful and been able to resolve the couple of issues I've had in the past.
Also, if they don't resolve your issue first time, you can then escalate it.
All the best.