Quote:
Originally Posted by mailmos98
I signed a 18 month contract in April 2013 for the XL package with a 12 month1/2 price promotion. I have a copy of my signed contract together with supporting emails.
6 months on, VM are now taking the full amount from my account and claiming the promotion was only for 6 months despite sending them the contract and supporting emails.
What do I do in this situation?
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Had someone on here recently with the same problem, but we managed to help them out.
http://www.cableforum.co.uk/board/11...lp-please.html
Can you double check to see the exact date you signed up. Was it definitely April or possibly the end of March?
As you'll see from the above link Virgin did back down.