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passingbat · 09-11-2013, 14:36

I have some elderly friends who I introduced to VM a few years ago

I actually spoke to VM on their behalf to set up their services. They are on the M package (free at the time with a phone line) and have a V+ which they pay the extra £5 p/m for and a standard box in another room with the added multiroom fee.

They have a CRT TV, so HD doesn't apply. They are now going to buy a flatscreen TV which will obviously do HD.

Will their V+ box automatically do HD, or do they have to phone VM to activate HD and pay a fee?

Also, do VM still send out HDMI leads for HD connections?

They did speak to VM today, but an overseas call centre told them it would cost them an extra £6.50 per month and they would need another box! The person they spoke to obviously didn't understand!!

Thanks for any help.

09-11-2013, 14:36	#1
passingbat Inactive Join Date: Dec 2005 Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6. Posts: 4,729	Is there a charge to activate HD? I have some elderly friends who I introduced to VM a few years ago I actually spoke to VM on their behalf to set up their services. They are on the M package (free at the time with a phone line) and have a V+ which they pay the extra £5 p/m for and a standard box in another room with the added multiroom fee. They have a CRT TV, so HD doesn't apply. They are now going to buy a flatscreen TV which will obviously do HD. Will their V+ box automatically do HD, or do they have to phone VM to activate HD and pay a fee? Also, do VM still send out HDMI leads for HD connections? They did speak to VM today, but an overseas call centre told them it would cost them an extra £6.50 per month and they would need another box! The person they spoke to obviously didn't understand!! Thanks for any help.