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General Maximus · 28-10-2013, 20:48

good point dude, at least they have learnt one lesson. Although it may not be the most cost effective in the short term, I think this has proven that if you invest in quality you gain customer confidence and loyalty and you reduce your labour costs in the long run through lack of phone calls to tech support. I only hope that they end up doing the same thing with the shub in 2 years when they roll out docsis 3.1. I hope they see the light and go for a tried and tested branded residential gateway.

28-10-2013, 20:48	#16
General Maximus Ran Away Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: virgin media security good point dude, at least they have learnt one lesson. Although it may not be the most cost effective in the short term, I think this has proven that if you invest in quality you gain customer confidence and loyalty and you reduce your labour costs in the long run through lack of phone calls to tech support. I only hope that they end up doing the same thing with the shub in 2 years when they roll out docsis 3.1. I hope they see the light and go for a tried and tested branded residential gateway.