[smudgy]

Originally Posted by Mr Pharmacist

I understand your frustration mate. I've found this on the virgin forums about doing a factory reset http://community.virginmedia.com/t5/...s/td-p/1976932 Apart from doing that I can only suggest you call them and get some help.

It was the helpline who suggested the factory reset. It didn't solve the problem but I'm sure it cleaned some crap off my phone.

Originally Posted by Hom3r

If you are sending pictures and you all have smartphones use Whatsapp, it works on all mobile platforms and is free.

I have Whatsapp installed but trying to explain that to my mum (who is 67 years old) would be like pulling teeth.