Well, for it to be logged I was told it would need to be a recurring issue so it looks as if I'm doomed to calling 151 a few more times as it still isn't working.
It's just plain wrong for a customer to come off the phone feeling that the issue is their tough luck whether or not this is a free service. A service of any kind ought to work imo.
I know technical issues are a part of a sophisticated service but it isn't unreasonable to expect a reported issue to be rectified or a plausible explanation provided for a temporarily reduced service. Effectively, what I got was "You don't pay anything for Catch up but if you're lucky it will work sometimes".
I just hope next time David Tennant uses the TARDIS a little notice pops up saying "sorry, this service is not available"
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