Quote:
Originally Posted by Rob
We will look at "fixing" the site's connection tool in due course, but it won't be a priority.
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Do you know how it actually works because I am confused why/how it is broken. I would have assumed that it looks at what your ip is and sees whether it is in a block of ip addresses owned by VM. As our ip addreses have stayed the same it should still see it as a VM address. Or does it just look at the host info cpc24-linc11-2-0-custxxx.xx-x.cable.virginmedia.com and say "oh yeah, it ends in .virginmedia.com therefore it is a VM address?
Quote:
Originally Posted by BenMcr
Honest question then. How would you have done it?
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As business broadband is seperate from residential I defo think an email or letter should have gone out to all business accounts and then they could have decided whether it would affect them or not. Making a post on a forum for residential customers which VM admit to it not affecting so much is a poor attempt at comunication. It is like Tesco's telling you that you can't pay for your shopping by card anymore and making the announcement on a chat forum on their website; it isn't the most informative method.