Cable Forum - View Single Post

Ashley S · 19-10-2013, 00:22

Hello,
I am having a lot of trouble lately with my broadband wireless..

It keeps disconnecting every 5-10 minutes or sometimes randomly.. I have reseted my modem so many times it's ridiculous.

Weird thing is my parents use a laptop and it stays connected with 4 bar signal and my Xbox live has 1 bar signal.
I have a 30mb broadband and around 2-3 devices using the wireless.
I recently upgraded to the new hub modem and since then it's all gone down hill and the wireless for my tablet and Xbox live has been disconnecting a lot..

I've never had this problem before with Virgin Media and I've been with you guys for around 7-9 years.
Can anyone help me out, with ideas or suggestions?

I was thinking of upgrading my broadband package, but it may not be there it could be a setting within the modem hub?

Good enough connection ey?http://www.speedtest.net/result/3012727075.png

Original support thread via Virgin Media forum
- http://community.virginmedia.com/t5/...g/td-p/2009258

Thank you!

19-10-2013, 00:22	#1
Ashley S Inactive Join Date: Oct 2013 Posts: 3	Xbox Live Disconnecting Hello, I am having a lot of trouble lately with my broadband wireless.. It keeps disconnecting every 5-10 minutes or sometimes randomly.. I have reseted my modem so many times it's ridiculous. Weird thing is my parents use a laptop and it stays connected with 4 bar signal and my Xbox live has 1 bar signal. I have a 30mb broadband and around 2-3 devices using the wireless. I recently upgraded to the new hub modem and since then it's all gone down hill and the wireless for my tablet and Xbox live has been disconnecting a lot.. I've never had this problem before with Virgin Media and I've been with you guys for around 7-9 years. Can anyone help me out, with ideas or suggestions? I was thinking of upgrading my broadband package, but it may not be there it could be a setting within the modem hub? Good enough connection ey?http://www.speedtest.net/result/3012727075.png Original support thread via Virgin Media forum - http://community.virginmedia.com/t5/...g/td-p/2009258 Thank you!