Cable Forum - View Single Post - POP3 Mail Problem

Zona · 18-10-2013, 11:36

Info on POP3 mail settings for NTL

Email settings for addresses ending in @ntlworld.com

Access your e-mail through a Web browser

Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com. Manual configuration settings for e-mail

Type of information
Settings to enter

Sending mail (SMTP)

SMTP server name
smtp.ntlworld.com
SMTP SSL
Enabled
SMTP port
465
SMTP authentication*
Enabled (or 'Password' on Macs)
SMTP username
Full e-mail address, e.g., richard.branson@ntlworld.com

Receiving mail (POP3)

POP3 server name
pop3.ntlworld.com
POP3 SSL
Enabled
POP3 port
995
POP3 authentication
Enabled (or 'Password' on Macs)
POP3 username
Full e-mail address, e.g., richard.branson@ntlworld.com
POP3 SPA (Secure Password Authentication)
Disabled

Receiving mail (IMAP4)

IMAP4 server name
imap.ntlworld.com
IMAP4 SSL
Enabled
IMAP4 port
993
IMAP4 authentication
Enabled (or 'Password' on Macs)
IMAP4 username
Full e-mail address, e.g., richard.branson@ntlworld.com
IMAP4 SPA (Secure Password Authentication)
Disabled
*Note: Some customers who access their @ntlworld.com email account with certain clients, such as Outlook 2007, may need to switch off SMTP authentication - only if they're experiencing difficulties sending email using the settings given above. They can do this by unticking 'My outgoing server (SMTP) requires authentication'. Alternatively, upgrading to a different version of Outlook will resolve the issue.
Note: if you wish to receive e-mail via POP3 on more than one device (e.g. multiple PCs or a PC and a smartphone), enable 'recent:' mode. For more information, see How do I download mail from the same account on more than one PC or mobile device, using "recent" mode?
In order for you to be able to receive mail through e-mail software, your e-mail account has to be enabled for POP access. This feature is enabled by default, but it may be worthwhile to check this to ensure that mail can be received.
Please be aware that you can only send messages via smtp.ntworld.com if you are connected to a Virgin Media home broadband connection. If you are connecting via a mobile connection including Virgin Mobile, or another internet service, you won't be able to send emails. In these instances, we recommend you use the webmail service to send emails.
Need advanced help on configuring e-mail?

If you need help on configuring supported e-mail software, view the relevant help guides in this section. Alternatively, contact our technical support department for assistance. Remember that we can provide assistance only for e-mail software that we support. For more information, see 'Which e-mail clients do Virgin Media support?'. Although we cannot guarantee that other e-mail software and devices will work with our service, our service is standards based and the settings above should be sufficient for you to configure those products yourself. For further information, please consult the setup guide that came with the software or device you are trying to configure.

18-10-2013, 11:36	#7
Zona Inactive Join Date: Oct 2013 Location: Northamptonshire Services: CABLE TV-PHONE-INTERNET Posts: 3	Re: POP3 Mail Problem - @ntlworld.com Info on POP3 mail settings for NTL Email settings for addresses ending in @ntlworld.com Access your e-mail through a Web browser Before you read on, did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of e-mail software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com. Manual configuration settings for e-mail Type of information Settings to enter Sending mail (SMTP) SMTP server name smtp.ntlworld.com SMTP SSL Enabled SMTP port 465 SMTP authentication* Enabled (or 'Password' on Macs) SMTP username Full e-mail address, e.g., richard.branson@ntlworld.com Receiving mail (POP3) POP3 server name pop3.ntlworld.com POP3 SSL Enabled POP3 port 995 POP3 authentication Enabled (or 'Password' on Macs) POP3 username Full e-mail address, e.g., richard.branson@ntlworld.com POP3 SPA (Secure Password Authentication) Disabled Receiving mail (IMAP4) IMAP4 server name imap.ntlworld.com IMAP4 SSL Enabled IMAP4 port 993 IMAP4 authentication Enabled (or 'Password' on Macs) IMAP4 username Full e-mail address, e.g., richard.branson@ntlworld.com IMAP4 SPA (Secure Password Authentication) Disabled Note: Some customers who access their @ntlworld.com email account with certain clients, such as Outlook 2007, may need to switch off SMTP authentication - only if they're experiencing difficulties sending email using the settings given above. They can do this by unticking 'My outgoing server (SMTP) requires authentication'. Alternatively, upgrading to a different version of Outlook will resolve the issue. Note:* if you wish to receive e-mail via POP3 on more than one device (e.g. multiple PCs or a PC and a smartphone), enable 'recent:' mode. For more information, see How do I download mail from the same account on more than one PC or mobile device, using "recent" mode? In order for you to be able to receive mail through e-mail software, your e-mail account has to be enabled for POP access. This feature is enabled by default, but it may be worthwhile to check this to ensure that mail can be received. Please be aware that you can only send messages via smtp.ntworld.com if you are connected to a Virgin Media home broadband connection. If you are connecting via a mobile connection including Virgin Mobile, or another internet service, you won't be able to send emails. In these instances, we recommend you use the webmail service to send emails. Need advanced help on configuring e-mail? If you need help on configuring supported e-mail software, view the relevant help guides in this section. Alternatively, contact our technical support department for assistance. Remember that we can provide assistance only for e-mail software that we support. For more information, see 'Which e-mail clients do Virgin Media support?'. Although we cannot guarantee that other e-mail software and devices will work with our service, our service is standards based and the settings above should be sufficient for you to configure those products yourself. For further information, please consult the setup guide that came with the software or device you are trying to configure.