Just an addition to my earlier posts:
I've had a few PMs asking me to clarify the situation so this is it. We are not a 'hate' site for VM. We're not even hostile. When we were Nthellworld then yes it could be said the site was happy to be a thorn in VM's side but when we changed to CF the emphasis was on helping customers. VM (or NTL as it was) were happy for us to send them customer issues which to their credit were always resolved. That was obviously good for them and CF benefitted as we were known for having a 100% success rate for helping users.
We were never 'in their pockets' and neither did we ever owe them anything and certainly could not have been accused of 'towing the company line'. They never asked for any favours - just as we would never have agreed to them. The relationship worked well for about 5 years when suddenly they just stopped responding to us (around about the time the community site started. the least they could have done was inform us we weren't going to be used) and we figured if they weren't going to help us we won't help them.
We are still not hostile towards VM, they are welcome to contact us, post here or whatever. But we will not change the way we do things purely because it suits them. If they cannot or will not answer a question due to business confidentiality etc then that's understandable and we have no issue with that. What we won't stand for is the traditional BS that VM clearly inherited from the NTL days. Not all (or even most) VM staff are guilty of this of course but sadly those that are seem to occupy many decision-making roles.
We have no interest in making life hard for VM however us working with them has to be a 2-way street and since they dropped us they've shown no interest in that. Which is fair enough of course, I mean they have their own community forum now. But approaching us with threats of legal action if we do not remove posts will be never work.
Just FYI, I dealt with one incident recently where they threatened to take things further because a certain staffer's email address was on here. Now we will always remove a posted email address from here if we have not been given permission by that employee for it to be seen. However in this case I pointed out it was already in the public domain, on google as well as a few other forums (including their own).
We heard nothing back from them.
---------- Post added at 12:02 ---------- Previous post was at 12:01 ----------
Quote:
Originally Posted by Mad Max
So do you think some children are reading these posts?
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In fairness I have to point out that although there may not be many (any?) under 18s posting on here that does not mean we should act as if they won't.
Cable Forum has a policy of being a family-friendly site.