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Tomas · 13-10-2013, 23:46

Hello everyone,

Short version of a long story - after yet another attempt to convince totally incompetent Virgin Media employees that I actually have a problem and I need an engineer, I now hope for your kindness as otherwise I'll keep having issues until I find out about any other decent providers. Virgin Media obviously invests more in bouncing off problems than actually solving them.

That's my Broadband Quality Graph. No issues, yeah right.

I live in Waltham Cross, under EN8 7BX postal code (right outside of M25). As for connection, I honestly don't know what type it is - I'm not tech savvy at all, all I know is that I have a cable and a Virgin Media router. These are results of my speed test.

Yay, I'm faster than average! When it works, that is.

Now I would be happy to use the resources that are available here (I could bet a million I'm not the only VM customer having problems), but if possible, I'd like a dimwit version of what I can do to actually help myself (cause God is far, Virgin just fails, and I'm not that good with technical stuff).

Thanks a lot.

13-10-2013, 23:46	#1
Tomas Inactive Join Date: Oct 2013 Posts: 5	I think I have a problem here... Hello everyone, Short version of a long story - after yet another attempt to convince totally incompetent Virgin Media employees that I actually have a problem and I need an engineer, I now hope for your kindness as otherwise I'll keep having issues until I find out about any other decent providers. Virgin Media obviously invests more in bouncing off problems than actually solving them. That's my Broadband Quality Graph. No issues, yeah right. I live in Waltham Cross, under EN8 7BX postal code (right outside of M25). As for connection, I honestly don't know what type it is - I'm not tech savvy at all, all I know is that I have a cable and a Virgin Media router. These are results of my speed test. Yay, I'm faster than average! When* it works, that is.* Now I would be happy to use the resources that are available here (I could bet a million I'm not the only VM customer having problems), but if possible, I'd like a dimwit version of what I can do to actually help myself (cause God is far, Virgin just fails, and I'm not that good with technical stuff). Thanks a lot.