I understand your anger and frustration at Recycled numbers, since we have had the service installed we have been disappointed as well, the telephone number they gave us has been bombarded with calls for the person who previously had this number. This person must of run up a lot of debt as the calls are always from collection agencies, despite registering my number with TPS to try and resolve the issue, the annoying calls have not stopped.
Virgin charge a premium for there line rental and lets face it in this day and age who needs a landline, but you are forced to have all 3 services to get a better deal across all your services. I know Virgin pride themselves on customer satisfaction as I used to work for them so why give new customers a poor service by giving them recycled numbers in the first place.
The complaints department is overrun and cannot deal with the influx half the time. A lot of customer complaints are dealt with by staff who they pay overtime too on a sunday in the retentions team in Stockton, who have no experience of dealing with complaints no authorisation to give credit or resolve issues so sadly you and I are probably not the last people who will complain in forums like this. As u say grrrr
