Quote:
Originally Posted by RainmakerRaw
Thanks.  I figured as much but wanted to be sure before I spent half an hour on hold lol... As predicted, TS wanted to check the SH was on channels 3, 6, 9 or 11 and suggested I restart it. After explaining again that I'd tried all that and the weakness is in the SH's wireless chip itself, she offered to send me a DIR-615 so I could put the SH into modem-only mode. I explained I wasn't happy with that as the 615 isn't great for WAN>LAN throughput on 50 meg let alone 120/12.
Eventually she offered a SH2 for £50 or offered to have an engineer move the SH to a different room. I asked what use it would be to have wireless in a different room when it didn't address the fact that it only really worked in that one room?
Cut a long story short she put me through to retentions, and the lady briskly offered to send me a SH2 for the £5 postage charge which suits me. Thanks very much for your help. |
Due to this post I called faults for a 4th time complained about wireless offered router or move of SH said I will leave got through to CS wanted £50 said no went to retentions said I will be straight I want a SH2 but do not want to pay 50 quid he said I can do it for £20 I said I know due to a forum post you can do it for a fiver he went off talked to a manager and said he coudl do it for £5.99 being delivered Saturday