Cable Forum - View Single Post

Dr Gonzo · 03-10-2013, 15:31

It may not help but I was in a similar situation to you, albeit paying £54 for TVXL (V+HD) Phone L and 20Mb BB. I had about a £11 loyalty discount as well.

I phoned retentions, I said that I wanted TiVo and Phone XL but I didn't want to pay the installation. They offered me the Premier collection with 1Tb TiVo and phone XL for £60.99 and a £5.99 installation charge. Contracted for 12 months, but I don't mind that.

All I can say is speak to retentions, don't threaten to leave or get aggressive. Just state what sort of deal you want (be cheeky about it, say you want the Premier collection with a similar loyalty discount as you have now) and see what they come back with.

03-10-2013, 15:31	#8
Dr Gonzo Inactive Join Date: Sep 2013 Location: Bristol Services: VM TV XL, Tivo 1TB, 60Mb BB Phone XL Posts: 50	Re: Getting better value for money It may not help but I was in a similar situation to you, albeit paying £54 for TVXL (V+HD) Phone L and 20Mb BB. I had about a £11 loyalty discount as well. I phoned retentions, I said that I wanted TiVo and Phone XL but I didn't want to pay the installation. They offered me the Premier collection with 1Tb TiVo and phone XL for £60.99 and a £5.99 installation charge. Contracted for 12 months, but I don't mind that. All I can say is speak to retentions, don't threaten to leave or get aggressive. Just state what sort of deal you want (be cheeky about it, say you want the Premier collection with a similar loyalty discount as you have now) and see what they come back with.