Cable Forum - View Single Post - Superhub Awful SH wifi: Can I improve it?

RainmakerRaw · 02-10-2013, 18:03

Thanks.

I figured as much but wanted to be sure before I spent half an hour on hold lol... As predicted, TS wanted to check the SH was on channels 3, 6, 9 or 11 and suggested I restart it. After explaining again that I'd tried all that and the weakness is in the SH's wireless chip itself, she offered to send me a DIR-615 so I could put the SH into modem-only mode. I explained I wasn't happy with that as the 615 isn't great for WAN>LAN throughput on 50 meg let alone 120/12.

Eventually she offered a SH2 for £50 or offered to have an engineer move the SH to a different room. I asked what use it would be to have wireless in a different room when it didn't address the fact that it only really worked in that one room?

Cut a long story short she put me through to retentions, and the lady briskly offered to send me a SH2 for the £5 postage charge which suits me. Thanks very much for your help.

02-10-2013, 18:03	#3
RainmakerRaw Inactive Join Date: Jan 2010 Services: Gig1 Posts: 230	Re: Awful SH wifi: Can I improve it? Thanks. I figured as much but wanted to be sure before I spent half an hour on hold lol... As predicted, TS wanted to check the SH was on channels 3, 6, 9 or 11 and suggested I restart it. After explaining again that I'd tried all that and the weakness is in the SH's wireless chip itself, she offered to send me a DIR-615 so I could put the SH into modem-only mode. I explained I wasn't happy with that as the 615 isn't great for WAN>LAN throughput on 50 meg let alone 120/12. Eventually she offered a SH2 for £50 or offered to have an engineer move the SH to a different room. I asked what use it would be to have wireless in a different room when it didn't address the fact that it only really worked in that one room? Cut a long story short she put me through to retentions, and the lady briskly offered to send me a SH2 for the £5 postage charge which suits me. Thanks very much for your help.