Thread: Superhub Superhub 2
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Old 30-09-2013, 18:49   #1183
Risco
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Join Date: Sep 2009
Location: Maidstone
Services: VIP; BB XL; TiVo 1TB; V+HD
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Re: Superhub 2
Quote:
Originally Posted by jambul View Post
I have been trying to get one of these SH2 for a while now but Virgin insisted on a £49+ installation charge. As I am already on the top package, I could not upgrade to qualify for the free upgrade from the SH1. Today, I emailed Tom Mockridge at Virgin and within 3 hours, I have had an email response, a phone call with an apology and am now getting a free installation on Friday. Couple that with the upgrade onto Talk Unlimited Extra plus a £5 discount for the next 2 years with no contractual tie-in I am quite impressed. If you are having issues, I would suggest an email to Mr Mockridge will get it resolved quite quickly. I am looking forward to the extra speed and range.
That is basically what I got, except I got a an extra TiVo and they charged me £25 including the SHUB 2 which I thought was fair.
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