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jambul · 30-09-2013, 18:15

I have been trying to get one of these SH2 for a while now but Virgin insisted on a £49+ installation charge. As I am already on the top package, I could not upgrade to qualify for the free upgrade from the SH1. Today, I emailed Tom Mockridge at Virgin and within 3 hours, I have had an email response, a phone call with an apology and am now getting a free installation on Friday. Couple that with the upgrade onto Talk Unlimited Extra plus a £5 discount for the next 2 years with no contractual tie-in I am quite impressed. If you are having issues, I would suggest an email to Mr Mockridge will get it resolved quite quickly. I am looking forward to the extra speed and range.

30-09-2013, 18:15	#1182
jambul cf.member Join Date: Jul 2012 Location: Manchester Services: tv360 x2, 1GB, Full Sports & Movies Posts: 27	Re: Superhub 2 I have been trying to get one of these SH2 for a while now but Virgin insisted on a £49+ installation charge. As I am already on the top package, I could not upgrade to qualify for the free upgrade from the SH1. Today, I emailed Tom Mockridge at Virgin and within 3 hours, I have had an email response, a phone call with an apology and am now getting a free installation on Friday. Couple that with the upgrade onto Talk Unlimited Extra plus a £5 discount for the next 2 years with no contractual tie-in I am quite impressed. If you are having issues, I would suggest an email to Mr Mockridge will get it resolved quite quickly. I am looking forward to the extra speed and range.