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Kushan · 26-09-2013, 20:22

You can plug in a modem from a different account though, from a different house.

EDIT: I did once see a customer with two modems on their account. Just the once. Confused the hell out of me, especially as the customer forgot to mention it and was only reporting a fault with one. Their exact words were "I can get on just fine downstairs, but upstairs doesn't work". You'd have thought that was a router or something and even seeing two modems on the account wasn't that unusual (sometimes they got left over during a swap or whatever) but it took me a good few mins to figure out he WASN'T using a router but in actual fact had two completely separate modems.

Then when I went through to second line, they didn't believe me until they seen the account themselves and their answer was still "No, this shouldn't have happened, send them to customer services to get it fixed".

"Fixed".

26-09-2013, 20:22	#5
Kushan FORMER Virgin Media Staff Join Date: Dec 2010 Location: Warrington Posts: 4,737	Re: Virgin 2 way splitter You can plug in a modem from a different account though, from a different house. EDIT: I did once see a customer with two modems on their account. Just the once. Confused the hell out of me, especially as the customer forgot to mention it and was only reporting a fault with one. Their exact words were "I can get on just fine downstairs, but upstairs doesn't work". You'd have thought that was a router or something and even seeing two modems on the account wasn't that unusual (sometimes they got left over during a swap or whatever) but it took me a good few mins to figure out he WASN'T using a router but in actual fact had two completely separate modems. Then when I went through to second line, they didn't believe me until they seen the account themselves and their answer was still "No, this shouldn't have happened, send them to customer services to get it fixed". "Fixed".