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Dr Gonzo · 23-09-2013, 15:51

Sorry, my bad for rambling a bit too much.

The engineer never mentioned anything about the Wi-Fi and I didn't mean to imply that there was a problem with the wi-fi.

I could connect wirelessly to the superhub at all times, it gave me full signal strength, but I had a warning triangle to say there was no internet connection.

Also my PS3 couldn't connect to the internet and that was on a wired connection.

I could even wirelessly connect to the superhub on my phone, connecting to the 5GHz band, but again there was no internet access.

So I first tried to alter the band the hub was broadcasting on and then the signal strength. This failed to work to so restored the default settings and put it into modem mode and connected up an old wireless router I had from my previous installation.

Again my laptop could connect to it, but there was an orange warning light telling me there was a problem with the internet.

After that I connected the laptop directly to the SH2 via an ethernet cable connected to the correct port on the SH2. Nothing again.

So I restored the default settings and it started working again. Although I had a high ping and very very low connection speed. At that point I left it until the morning.

Where it continued to be slow.

After I got home from work it had failed again and I could not get any connection wired or wireless. This is when I contacted Virgin.

They mentioned something about restarting the servers and a few of the connections in my area had problems.

So when I say the wi-fi has been constant I mean that I am able to get an internet connection through wi-fi, which was not possible.

I was writing the first bit at work, so was trying to do too much at once, this time I have tried to explain it as carefully as possible.

23-09-2013, 15:51	#1166
Dr Gonzo Inactive Join Date: Sep 2013 Location: Bristol Services: VM TV XL, Tivo 1TB, 60Mb BB Phone XL Posts: 50	Re: Superhub 2 Sorry, my bad for rambling a bit too much. The engineer never mentioned anything about the Wi-Fi and I didn't mean to imply that there was a problem with the wi-fi. I could connect wirelessly to the superhub at all times, it gave me full signal strength, but I had a warning triangle to say there was no internet connection. Also my PS3 couldn't connect to the internet and that was on a wired connection. I could even wirelessly connect to the superhub on my phone, connecting to the 5GHz band, but again there was no internet access. So I first tried to alter the band the hub was broadcasting on and then the signal strength. This failed to work to so restored the default settings and put it into modem mode and connected up an old wireless router I had from my previous installation. Again my laptop could connect to it, but there was an orange warning light telling me there was a problem with the internet. After that I connected the laptop directly to the SH2 via an ethernet cable connected to the correct port on the SH2. Nothing again. So I restored the default settings and it started working again. Although I had a high ping and very very low connection speed. At that point I left it until the morning. Where it continued to be slow. After I got home from work it had failed again and I could not get any connection wired or wireless. This is when I contacted Virgin. They mentioned something about restarting the servers and a few of the connections in my area had problems. So when I say the wi-fi has been constant I mean that I am able to get an internet connection through wi-fi, which was not possible. I was writing the first bit at work, so was trying to do too much at once, this time I have tried to explain it as carefully as possible.