Quote:
Originally Posted by Dr Gonzo
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The "engineer" came straight in took one look at it and said there is a software fault in the area (North Bristol, BS34, BS7) and replaced it for a SH1. Now the wifi has been constant ever since. But I am wondering if this is correct? Or is it linked to this firmware roll-out?
He told me that they are looking into the problem, and said the problem was specific to Filton & Patchway, it could be a couple of weeks until the sort it out, and that they would send me out a replacement SH2 once it was sorted?
Does this sound plausible? (please excuse the long post)
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The wireless side of the SH2 will have nothing to do with the Bristol local head end. If there was a head end problem, it would affect the modem side (the general broadband sognal) and any SH2 reset will take wireless out until a few minutes after the reset has occurred.
What problems might there be at the head end? Your segment could be connected to a Motorola BSR which is known (IMO) to have had problems at the DOCSIS level with the SH2. The tirallists had a specific TEK event (and reset) only if they were on a Motorola BSR.
That's the only thing I can think of being within the engineer's meaning and I don't see how it can affext wifi if everything else continues to work.