Cable Forum - View Single Post

Dr Gonzo · 23-09-2013, 12:49

I've checked back a few pages on this thread just to make sure there isn't an answer to my problem.

I got a SH2 fitted on an upgrade from 20Mb to 60Mb a week ago (Fri 13th) and everything was fine until Wednesday morning when my PS3 couldn't log into my PSN account, stating a DNS error I think, but I didn't pay too much attention, I thought it was Sony messing about.

Then in the evening my wife couldn't get a wifi signal (2.4GHz) on the laptop. She was sat 3 foot from the SH2.

So I thought I'd have a look at the signal strength, and it was still broadcasting a decent strength on 2.4 & 5GHz.

So I put it into Modem mode and connected it directly to the laptop, but I had trouble with my home network. So I plugged in an old router, but it wasn't receiving anything from the SH2.

I called Virgin and they said there was a problem in the area and that they would do a reset their end and to call them back in an hour? At that point the blue double arrow was a greeny yellow colour.

I saw that they had reset the SH2 and the double arrow had turned blue again. But I still couldn't get any wired or wireless connection.

Spoke to Virgin who said it was my SH2 that had a fault and booked an engineer to visit.

They came out on Saturday morning. I had internet return probably late Thursday evening, but there was a high ping and we were getting under 40Mbps.

The "engineer" came straight in took one look at it and said there is a software fault in the area (North Bristol, BS34, BS7) and replaced it for a SH1. Now the wifi has been constant ever since. But I am wondering if this is correct? Or is it linked to this firmware roll-out?

He told me that they are looking into the problem, and said the problem was specific to Filton & Patchway, it could be a couple of weeks until the sort it out, and that they would send me out a replacement SH2 once it was sorted?

Does this sound plausible? (please excuse the long post)

23-09-2013, 12:49	#1162
Dr Gonzo Inactive Join Date: Sep 2013 Location: Bristol Services: VM TV XL, Tivo 1TB, 60Mb BB Phone XL Posts: 50	Re: Superhub 2 I've checked back a few pages on this thread just to make sure there isn't an answer to my problem. I got a SH2 fitted on an upgrade from 20Mb to 60Mb a week ago (Fri 13th) and everything was fine until Wednesday morning when my PS3 couldn't log into my PSN account, stating a DNS error I think, but I didn't pay too much attention, I thought it was Sony messing about. Then in the evening my wife couldn't get a wifi signal (2.4GHz) on the laptop. She was sat 3 foot from the SH2. So I thought I'd have a look at the signal strength, and it was still broadcasting a decent strength on 2.4 & 5GHz. So I put it into Modem mode and connected it directly to the laptop, but I had trouble with my home network. So I plugged in an old router, but it wasn't receiving anything from the SH2. I called Virgin and they said there was a problem in the area and that they would do a reset their end and to call them back in an hour? At that point the blue double arrow was a greeny yellow colour. I saw that they had reset the SH2 and the double arrow had turned blue again. But I still couldn't get any wired or wireless connection. Spoke to Virgin who said it was my SH2 that had a fault and booked an engineer to visit. They came out on Saturday morning. I had internet return probably late Thursday evening, but there was a high ping and we were getting under 40Mbps. The "engineer" came straight in took one look at it and said there is a software fault in the area (North Bristol, BS34, BS7) and replaced it for a SH1. Now the wifi has been constant ever since. But I am wondering if this is correct? Or is it linked to this firmware roll-out? He told me that they are looking into the problem, and said the problem was specific to Filton & Patchway, it could be a couple of weeks until the sort it out, and that they would send me out a replacement SH2 once it was sorted? Does this sound plausible? (please excuse the long post)