Quote:
Originally Posted by andy_m
It's the company's responsibility to provide the service they advertise, and I don't think it hurts any company to actually follow up when they've undertaken engineering work, rather than just "presume that the issue has gone away". I genuinely find it incredible that people consider either of these things acceptable. I don't. Provide me with the service you advertise, if you can't the onus is on you to ensure it's resolved. It's because people accept less than these very basic standards that we get such poor customer service from companies.
I agree, Old Boy, that we don't want to live in a compensation culture where the average customer has to suffer increased bills because their service provider is always paying out. If the service providers get the basics right first time then we won't have to.
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Andy,
Does this mean that every time you have your car fixed,tyre mended,washing machine repaired etc that you expect a call to see if everything is working?,surely not,my view is report the fault,allow a repair then if it is still not working report it again stressing that it is not the first time.