Cable Forum - View Single Post - 120M Very slow downloads, have I been capped?

Krudo · 19-09-2013, 18:51

Hello,

OS: Windows 8 x64
CPU: Intel (4th Gen) i7 3.50GHz
RAM: 16GB

I recently updated to the Super "Dooper" Hub #2 and since I have been on this service my connection has dropped to a crawling pace. The engineer said to be before he left. If you get any problems with the connection, give faults a call to make sure that they've put you on the right part of the network. I must admit, this has happened before and they messed up my connection, until I spoke to somebody who was knowledgeable to understand that somebody had made a mistake. I hate calling faults because... I always end up speaking to dumbest of them all who is obviously reading from a scripted questionnaire.

Well my connection at the moment has a Speed Test of 5MB. This is a 120MB connection and the speeds that I am getting are appalling. Before my Supper Hub was changed I was getting amazing download speeds. But now I have noticed they are appalling slow.

An example: Downloading Assassin's Creed 3 from Steam on my old modem was as shown below. These are accurate speeds and not factorial, these were logged at the time of the download and continued throughout.

Super Hub #1
Current Network Usage
7.9MN/s Download Rare
11.9 MB/s Peak Download Rare

Super Hub #2
Current Network Usage
1.8 MB/s Download Rate
2.6 MB/s Peak Download Rare

I ran WinMTR for about 4 hours, and the packet loss was minimal apart from one section which was 89% PL but then it started to drop and average out about 27% PL and it's now rising up slowly again which is normal depending on how many active connections are on at one time. it's leveled out at 32%.

Packets
PS: 193
Rec: 148
Loss %: 24

Ping time
Last: 37.0
Best: 19.0
Avg: 33.0
Worst: 98.0

I know that my connection can download this game in less than 50 minutes. but on this new Super Hub the download speeds are just utter rubbish. Oh before I forget. Power levels on the modem are perfect -5.46dBMv which is fine.

It looks as though I may need to speak to faults about this. my connection is so slow I may as well be paying for an ADSL connection. I have downloaded some 400MB files from my server and these are slow as well. I have downloaded some large files from various websites and these are slow as well.

I tried the SH#2 without the CISCO router attached and the connection was the same. At least I know the problem isn't with my equipment.

19-09-2013, 18:51	#1
Krudo Inactive Join Date: Sep 2013 Location: CYMRU Services: TV Service: TiVo STB 1TB TiVo STB 500GB TiVo STB 500GB Cable Modem Service: 120MB SH2 CISCO Posts: 4	Very slow downloads, have I been capped? Hello, OS: Windows 8 x64 CPU: Intel (4th Gen) i7 3.50GHz RAM: 16GB I recently updated to the Super "Dooper" Hub #2 and since I have been on this service my connection has dropped to a crawling pace. The engineer said to be before he left. If you get any problems with the connection, give faults a call to make sure that they've put you on the right part of the network. I must admit, this has happened before and they messed up my connection, until I spoke to somebody who was knowledgeable to understand that somebody had made a mistake. I hate calling faults because... I always end up speaking to dumbest of them all who is obviously reading from a scripted questionnaire. Well my connection at the moment has a Speed Test of 5MB. This is a 120MB connection and the speeds that I am getting are appalling. Before my Supper Hub was changed I was getting amazing download speeds. But now I have noticed they are appalling slow. An example: Downloading Assassin's Creed 3 from Steam on my old modem was as shown below. These are accurate speeds and not factorial, these were logged at the time of the download and continued throughout. Super Hub #1 Current Network Usage 7.9MN/s Download Rare 11.9 MB/s Peak Download Rare Super Hub #2 Current Network Usage 1.8 MB/s Download Rate 2.6 MB/s Peak Download Rare I ran WinMTR for about 4 hours, and the packet loss was minimal apart from one section which was 89% PL but then it started to drop and average out about 27% PL and it's now rising up slowly again which is normal depending on how many active connections are on at one time. it's leveled out at 32%. Packets PS: 193 Rec: 148 Loss %: 24 Ping time Last: 37.0 Best: 19.0 Avg: 33.0 Worst: 98.0 I know that my connection can download this game in less than 50 minutes. but on this new Super Hub the download speeds are just utter rubbish. Oh before I forget. Power levels on the modem are perfect -5.46dBMv which is fine. It looks as though I may need to speak to faults about this. my connection is so slow I may as well be paying for an ADSL connection. I have downloaded some 400MB files from my server and these are slow as well. I have downloaded some large files from various websites and these are slow as well. I tried the SH#2 without the CISCO router attached and the connection was the same. At least I know the problem isn't with my equipment.