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Wad_2002 · 16-09-2013, 11:48

Hi Folks,

Apologies is this is the wrong section. It has been sometime since I have been on this forum due to familty, time etc.

I am hoping for some advice on what to do with my Virgin Service.

I will cut a long story short, been with virgin for many years, but for the last 3 years, I have had signal issues with my service which has led to sevre pixelation problems with my HD channels mainly being unwatchable.

The issue was first reported back in 2011 (which VM has confirmed recently) however they did not follow the fault though and basically I have lived with this for some years now. They sent tech's out, and they more or less pinned it ot the the tivo box iteself, but again did not follow it though with me.

Most recently, I upgraded and renewed my service and raised the issue with them again. Senior tech came out Saturday and has authorised with a cable repull for my property which is happening next week.

I have not had any issues in my view the internet, but the tech said that it would have been affected all this time as its a signal problem (something like 11 errors every 0.5secs)

Virgin said they would compensate me, but nothing specific at this point until after the repull. Do you guys think it reasonable for me to ask for 50% of my bills dating back to when the issue was first raised?

Any feedback would be appricated?

Thanks
Liam

p.s. good to be back on the forum

16-09-2013, 11:48	#1
Wad_2002 Inactive Join Date: Jul 2009 Location: Scotland Services: Tivo & BB Posts: 131	Some Virgin Compensation Advice Hi Folks, Apologies is this is the wrong section. It has been sometime since I have been on this forum due to familty, time etc. I am hoping for some advice on what to do with my Virgin Service. I will cut a long story short, been with virgin for many years, but for the last 3 years, I have had signal issues with my service which has led to sevre pixelation problems with my HD channels mainly being unwatchable. The issue was first reported back in 2011 (which VM has confirmed recently) however they did not follow the fault though and basically I have lived with this for some years now. They sent tech's out, and they more or less pinned it ot the the tivo box iteself, but again did not follow it though with me. Most recently, I upgraded and renewed my service and raised the issue with them again. Senior tech came out Saturday and has authorised with a cable repull for my property which is happening next week. I have not had any issues in my view the internet, but the tech said that it would have been affected all this time as its a signal problem (something like 11 errors every 0.5secs) Virgin said they would compensate me, but nothing specific at this point until after the repull. Do you guys think it reasonable for me to ask for 50% of my bills dating back to when the issue was first raised? Any feedback would be appricated? Thanks Liam p.s. good to be back on the forum